Returning an item is simple. Contact our Customer Service department via email at firstname.lastname@example.org and one of our friendly Customer Service Representatives will take care of everything for you.
If you are not happy and merchandise is unopened or in new condition with original packaging (this includes all components, manuals, accessories, etc.) we will be happy to process an exchange or refund
If item being returned is not defective or damaged, you will be responsible for return shipping costs and will be charged a 15% restocking fee.
IMPORTANT: Obtain a RETURN AUTHORIZATION NUMBER and Return Address. We are unable to accept unauthorized returns, so please be sure to contact our Customer Service Department prior to returning any items to us.
Email our Customer Service Department at email@example.com or call 931.306.7127 between 9am and 5pm CST Monday through Friday..
You will need to provide our Customer Service Representative with the following information:
Item number of item(s) to be returned
Condition of items to be returned
Reason for Return Request
Clearly mark your Return Authorization number on the shipping label of your return package.
Mail your returned items to the address provided by our Customer Service Department.
The goods associated with your Return Authorization must be post-dated within 7 days of Return Authorization issuance.
No returns will be accepted on merchandise returned over 30 days from the issuance of the Return Authorization number.
We strongly suggest the use of a shipping method that can track packages. You are responsible for properly insuring the item(s) being returned.
Return credit is issued only for product total and does not include shipping and/or handling charges.
Return credit will only be issued to items returned in the same condition as sold, with original packaging, manuals, registration cards and accessories. Refund will be processed once the products has been received, inspected and tested.
Return labels for defective or damaged items must be printed within 10 days and are valid for 25 days from date of customer receipt. If the return label is not used within the 25 day time frame, the Return Authorization and associated refund will be canceled. You will be responsible for any costs related to the reshipment of merchandise.
RECEIVING YOUR REFUND
Credits are typically posted to your credit card within 15-20 days after we receive the returned merchandise. This allows for 5 days of processing at our warehouse, up to 5 days of processing for our Returns Department and up to 10 days of processing by your financial institution. You can check the status of your return at any time by contacting one of our friendly Customer Service Representatives. *To expedite your refund, email your package tracking number to firstname.lastname@example.org